Store Policies

Return Policy

Customer satisfaction is important to us, so please take the time to familiarize yourself with our returns and exchange policy.

All orders are professionally handled and packed to avoid any damage during delivery.

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem with the item is not of a major nature as detailed above any refund or replacement will be at our discretion.
All returns are subject to the following conditions being met:

  • In all circumstances, proof of purchase must be retained and provided when requested for us to consider refunds or replacements.
  • We ask that you notify us by emailing info@rangohoney.com or use our contact form located in the main menu within 24 hours of delivery time if the item has been damaged or there is a problem with the item. Please include all details about the item, proof of purchase, and full details of the problem. We may request a photo of the item and its original packaging.
  • Where we deem it possible that a refund or replacement may be necessary, we may ask for the item to be returned for our inspection. We will then issue you with a return authority. No item can be returned without an authority being issued. All shipping costs to return the item is to be paid by you and if your claim is successful we will reimburse capped shipping costs at standard U.S. Post rates.
  • Any authorized return must be received within 14 days of a return authority being issued.
  • Goods must be returned in original packaging, unless we advise otherwise, securely wrapped and with the return authority attached.
  • If upon inspection of the returned item we deem the cause of the problem to be due to fair wear and tear, misuse, failure to use the item as per manufacturer’s instructions, using the item in a way that it was never intended to be used for or you have failed to take reasonable we may reject any claim for item refund, item replacement or refund of shipping costs.
  • Refunds, replacement or shipping refunds will not be considered until we receive the item when a return authority has been issued.

You acknowledge and agree that:

  1.  if you do not comply with any aspect of the returns process specified as above, you will be deemed to have accepted delivery of the item and you will not be entitled to have your item repaired or replaced and you will not be entitled to a refund;
  2. the return of defective products will only be accepted by Rango Honey if the products are in the same packaging used to deliver them to you and are in the same condition as when originally delivered to you;
  3. Rango Honeys' acceptance of the return of defective products is not an acknowledgment of any fault by Rango Honey or of any breach of the Terms & Conditions by Rango Honey and is not an acceptance of or a granting of credit to you; and
  4. while Rango Honey uses all reasonable endeavors to ensure that the packaging used by its delivery agents prevents damage being caused to your items during delivery to you, Rango Honey is not liable for any damage caused during delivery and is entitled to refuse to replace or repair any such damaged products.

 

Shipping Policy

We ship anywhere in the U.S.

  • Shipping will take between 5-7 business days
  • Standard shipping rates apply
  • The couriers we use are FedEx or USPS

 In store Pick up: Monday – Friday 9am to 5pm

★ Reviews ★

Let customers speak for us

720 reviews
96%
(689)
2%
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(4)
Great honey!

We have been trying local raw honey from different farms over the last year. Rango is the best so far - we bought their desert bloom (delicious) and honey for dogs. Our puppy has really bad allergies and dandruff but adding the honey to his dinner has helped with sneezing/coughing and his dry skin. Would recommend the squeeze bottles whenever possible

Thank you so much for the kind review. We really appreciate it and your support. It brings us joy to know that both you and your pup are enjoying our honey. Must be difficult being a dog who has to deal with bad allergies and dry skin. Thankfully your fur baby has a wonderful person looking out for him. Also thank you for your suggestion we will definitely keep squeeze bottles in mind.

Great Honey

This was my first order and I love the honey. Price was good and shipping time was amazing

We are so happy to know your order made it to you safe and problem free. Thank you for leaving a review, we really appreciate it .

Wonderful product

Another delicious Rango Honey!

Suzan! Thank you again for another amazing review. We are so glad to hear you are enjoying our Honey. We truly appreciate you taking some time to show us your support. Thank you !

Among the BEST Bee Pollen

I have tried a number of bee pollens, and I prefer them from the SW Desert states. RANGO is excellent and the proceeds go to a great cause!

It’s great to know that among the pollens you have tried you consider our bee pollen to be among the best. Thank you for your support we appreciate it!

S
Pepper Junkie Hot Sauce
Scott Phillips
Best tasting hot sauce on the market.

I found this Pepper Junkie Hot Sauce 3 years ago while having lunch the San Tan Brewery. Put a big splash on my fish sandwich and fell in love with it. I Google it when I got home and drove to Tempe the next day to get more. Customer service is the best people in the world. I buy their Honey too!

3 years! That’s awesome! Thank you so much for your support all these years. We love hearing how people come across our honey and become such kind, loyal, and amazing customers . It makes us glad to know you are continuing to enjoy our Pepper Junkie Hot Sauce and honey. Once again thank you so much for your continuous support we appreciate it!