We truly care about all of our customers and always strive to make things right when issues occur. However, we kindly ask that communication remain respectful. If a conversation begins with rudeness, demanding language, or unwillingness to listen, it makes it difficult for us to help and we may choose not to continue doing business.
In this case, we explained over the phone that in order to resend or refund an order, we require clear proof of the damage. Unfortunately, no photos were ever received at the email address we provided. Once we receive the images you mentioned to info@rangohoney.com, we will be happy to review the situation and work toward a solution.